Help – Frequently asked questions (FAQ) at yamshare.de

1. how does yamshare.de work?

yamshare.de connects amateur chefs and gourmets from the neighborhood. You can offer home-cooked food for a small thank you or discover and order delicious dishes from others. This way you can enjoy fresh, home-cooked food and support food rescue at the same time.

2. do I have to follow certain rules as a provider?

Yes, so that everyone can enjoy themselves safely, we ask you to pay attention to hygiene, fresh ingredients and the correct storage of your food. Food with an expired use-by date may not be offered. Please maintain the cold chain for sensitive dishes and only pass on food that you would still enjoy yourself.

3. how can I register?

Simply click on “Register” and follow the instructions. Enter your contact details and create a profile – so others can see who you are and what you offer. Your data will be treated confidentially and will not be passed on to third parties.

4. what does it cost to use yamshare.de?

Registration is free of charge. A small service fee is charged for each portion sold, which goes directly towards the further development of the platform and the promotion of food rescue.

5. how can I be sure that the food is fresh and safe?

All providers undertake to offer only fresh and safe food. We recommend that you carry out a brief visual and smell test when you collect your food. If you are unsure, speak to the provider directly. The community thrives on trust and mutual respect.

6. what do I do if I have forgotten my password?

No problem! Go to “Login” and click on “Forgot password”. You will receive an e-mail with a link to set a new password.

7. how does yamshare.de contribute to food rescue?

Sharing home-cooked meals saves valuable food from being thrown away. Every plate that is shared or ordered helps to conserve resources and actively reduce food waste.

8. may I also offer food that I cooked the day before?

Yes, as long as the food has been stored correctly and is still fresh, you can offer it. Please state in the offer when the food was prepared and how it was stored. This way, gourmets can decide for themselves whether they want to order the dish.

9. what happens if someone cancels at short notice?

Please inform the provider or connoisseur as early as possible if you are unable to keep an appointment. Reliability is important so that no food is left over unnecessarily and everyone enjoys sharing.

10. what is the best way to pack the food?

You have several options:

  • Own containers: The most environmentally friendly option is for the buyer to bring their own clean containers (e.g. Tupperware) for collection.
  • Provide packaging material: Alternatively, you can use food-safe, clean packaging that is suitable for hot or cold food. You can include the cost of this in the price of the food or show it separately.
  • Important: The packaging must always be food-safe and clean. Solid containers are particularly suitable for cakes and delicate dishes. Ensure that the cold chain is maintained for delicate dishes (e.g. transport in a cool bag or cool box).

This ensures that your dishes arrive fresh, safe and hygienic!

11. how can I get in touch if I have further questions?

You can reach us at any time via the contact form on the website or by e-mail. We will be happy to help you!